Return & Refund Policy

Last updated: August 2, 2026

Thank you for shopping with Quevos. We are committed to providing quality products and a positive shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

• Be unused, unworn, and in the same condition that you received it.

• Include all original tags, packaging, and accessories.

• Not show signs of wear, washing, damage, or alteration.

• Be accompanied by proof of purchase (order confirmation or receipt).

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards

• Final sale or clearance items

• Personalized or customized products

• Intimate apparel, underwear, swimwear, or other hygiene-sensitive items (if applicable)

• Items damaged due to misuse, improper care, or normal wear and tear

How to Start a Return

To request a return, please contact us before sending any item back.

Email: contact@quevos.store

Please include:

• Your order number

• Your full name

• The reason for your return

• Photos if the item is damaged, defective, or incorrect

Returns sent without prior authorization may not be accepted.

Return Shipping

If the return is due to a change of mind, incorrect size, or other customer-related reasons, the customer is responsible for return shipping costs.

If you receive a defective, damaged, or incorrect item, Quevos will cover the return shipping costs or provide a prepaid return label where applicable.

We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery with clear photos of the issue. We will evaluate your claim and provide an appropriate solution, which may include a replacement, exchange, or full refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method.

Please allow:

• 2–5 business days for processing after approval.

• Additional time depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective, damaged, or if you received the wrong item.

To request an exchange, please contact:

Email: contact@quevos.store

Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled but may be eligible for return under this policy.

Chargebacks

If you experience any issue with your order, please contact us before filing a payment dispute or chargeback. We are committed to resolving customer concerns promptly and fairly.

Contact Information

Quevos

12000 Martin Luther King Blvd

Houston, TX 77048

United States

Phone: 832-407-6424

Email: contact@quevos.store